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Praca: Customer Services Representative

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a "Centre of Excellence" in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.

 

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Customer Services Representative
Miejsce pracy: Wrocław
Nr ref.: 114382BR

Job responsibilities:

  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the accounts procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure

Requirements:

  • Basic IT literacy and willingness to learn
  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays)

Employment benefits:

  • The successful candidate will have the opportunity to work in one of Europes emerging markets (Poland),
  • The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site

Additional Benefits:

  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children
W celu aplikowania prosimy przejść pod adres: https://www.praca.pl/customer-services-representative_2072353.html